Warranty Policy

We stand behind our products with comprehensive warranty coverage.

Coverage Scope

Resolution Options

Duration

12 months from the date of delivery.

Eligible Issues

  • Manufacturing defects (e.g., motor failures, belt misalignment)
  • Workmanship issues (e.g., electrical system malfunctions, structural instability)

Replacement

• New unit shipped within 5 business days (subject to regional stock availability).

• Includes free return pickup of the defective item.

Full Refund

• Processed to the original payment method within 14 business days.
• Requires return of the product in its original packaging.
Note: Repair services are currently unavailable.

Exclusions

Damage or defect resulting from failure to follow instructions manual.

Wear items/parts pertain to components that might need to be replaced due to wear & tear resulting from normal usage.

Improper storage, assembly, altering/modifying equipment in anyway, misused, abused, is subject to accident, or is improperly maintained.

Purchases through non-authorized retailers.

Claim Process

1

Submit a Request

Submit a request via Sperax Support Portal

2

Provide Information

Provide order number, photos/video of the defect, and proof of purchase

3

Await Validation

Await validation (typically 3 business days)

4

Get Resolution

Receive your replacement or refund as per your request

Important Notice: Please read our policy information carefully before proceeding.